JW Marriott Cannes est un hôtel situé à Le tourisme sur la Côte d'Azur, 50 Bd de la Croisette. Ses clients lui donnent la note de 4,4 sur 5, sur 2 202 avis. L'établissement est joignable au 04 92 99 •• ••. Informations vérifiées le 5 septembre 2026.
Ce qu'il faut savoir
JW Marriott Cannes est répertorié en hôtels, auberges et campings. Les informations de cette fiche ont été collectées le 5 septembre 2026 et leur provenance est décrite sur la page méthode.
Les avis les plus récents d'abord. Chaque avis est daté et signé par son auteur ; la réponse de l'établissement est affichée quand elle existe.
Rayan Aziz★☆☆☆☆août 2026
I do not recommend staying at this hotel because the service does not justify the price. When I was checking out, I asked the concierge to help me close and secure my luggage, and I was told, “If you pay €50, we will help you. If you don’t pay, help yourself.” This is completely unacceptable and not the kind of service I would expect from a hotel of this standard. This was said by a female staff member at the reception/concierge named Ilona. I am extremely disappointed with my experience, and I will definitely not stay at this hotel again.
Réponse de l'établissement
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that the interaction at departure left you feeling disappointed. Regardless of the circumstances, our services and any associated charges should always be explained clearly, respectfully, and courteously. We would, however, like to clarify that the request made at the time was for our team to pack all of the luggage, rather than simply help close and secure it. Full luggage-packing assistance is not included among our complimentary services and is available for an additional fee of €50. We regret that this was not communicated in a way that met the standards of hospitality we strive to provide. Your comments have been shared with the relevant team so that we can improve how such requests are handled in the future. Ple…
Rama Lawendatu★★★★★août 2026
One of the best hotels in Cannes.
Réponse de l'établissement
One of the best hotels in Cannes. Dear Guest, Thank you so much for this wonderful compliment ! We're delighted to be counted among your favorites in Cannes. We hope to welcome you back to JW Marriott Cannes soon. Warm regards, Chloé - Guest Relation Agent JW Marriott Cannes
Izzy Barnes★★★★★août 2026
Our party of 7 was served by Bassem and he was delightful. We are away on holiday and he made sure that we were waited on in a pocketful and prompt manner. At no point were we thirsty or at want of anything! We had the most lovely time and we would highly recommend.
shay lesnicki★★★★★août 2026
Toujours un plaisir d’être accueilli ici
Réponse de l'établissement
Bonjour, Merci beaucoup pour votre fidélité et pour ce message qui nous touche particulièrement. C'est toujours un plaisir de vous accueillir au JW Marriott Cannes, et nous avons hâte de vous retrouver lors de votre prochain séjour. À très bientôt, JW Marriott Cannes
Louis Anderson★☆☆☆☆août 2026
Expérience profondément décevante. La décoration du bar est sans doute le seul élément qui mérite un compliment. Pour le reste, tout est d’un niveau indigne d’un établissement qui prétend appartenir à l’univers Marriott, et encore moins d’un hôtel affichant cinq étoiles. Les serveurs tutoient les clients avec une désinvolture déconcertante, passent une partie de leur temps les yeux rivés sur leur téléphone, et semblent davantage occupés par leurs écrans que par le service. Le professionnalisme est tout simplement absent. Les cocktails sont d’une banalité affligeante, exécutés sans maîtrise apparente, tandis que les prix, eux, relèvent clairement d’un positionnement haut de gamme. Payer aussi cher pour une qualité aussi médiocre est difficilement acceptable. Installez-vous au comptoir quel…
Réponse de l'établissement
Cher client, Nous vous remercions d’avoir pris le temps de partager votre expérience en détail. Nous sommes sincèrement désolés d’apprendre que votre expérience dans notre bar n’a pas été à la hauteur de vos attentes. Les remarques concernant l’attention et le professionnalisme de notre équipe, ainsi que la qualité des cocktails, sont prises très au sérieux et ne reflètent pas les standards que nous nous efforçons de maintenir. Nous sommes toutefois heureux que vous ayez apprécié le cadre de notre bar. Votre commentaire a été transmis à notre équipe de direction afin qu’il puisse être étudié avec toute l’attention nécessaire. Nous regrettons que votre première expérience avec Marriott ait été aussi décevante et restons bien entendu à votre disposition si vous souhaitez nous faire part de…
albeshri★★☆☆☆août 2026
It was a MISTAKE
Réponse de l'établissement
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not live up to your expectations. At JW Marriott Cannes, we strive to create memorable experiences for our guests, and we regret that we fell short on this occasion. We sincerely hope to have the opportunity to welcome you again and provide you with the experience you had hoped for. Kind regards, Nesrine Djouahra Assistant Guest Relations Manager JW Marriott Cannes
saad alkhaldi★★★★★août 2026
Cyprien First floor is the best bartender ever. I would recommend him all the time in Cannes Thank you
Réponse de l'établissement
Dear Guest, Thank you so much for your wonderful review ! We are delighted to hear that Cyprien made such a positive impression. We will be sure to share your kind words with him and the entire team, as this kind of feedback means a great deal to us. We look forward to welcoming you back to JW Marriott Cannes soon. Warm regards, Chloé - Guest Relation Agent JW Marriott Cannes
Sacha Christe★☆☆☆☆août 2026
I never expected to write a review like this about a JW Marriott, but after what happened to my family at JW Marriott Cannes, I personally cannot recommend this hotel. During our stay with our kid, my wallet was stolen from inside our suite while we were away for approximately three hours. The thief subsequently used my bank cards for more than €2,800 in fraudulent transactions. This was not simply a suspected theft: the French Police investigated, apprehended a suspect and recovered my five stolen bank cards. For complete transparency, when we left the room, our suite door unfortunately did not fully latch behind us without us realizing it. However, I find it extremely concerning that the door apparently remained visibly open for approximately THREE HOURS without housekeeping or security…
Réponse de l'établissement
Dear Guest, Thank you for taking the time to share your detailed feedback. We are genuinely sorry to hear about the theft that occurred during your stay and fully understand how distressing this experience was for you and your family, particularly during what should have been a special celebration. As previously discussed with our General Manager and with Marriott Guest Relations, we can confirm that the hotel took this matter seriously from the outset. Our Security team cooperated fully with the French Police throughout their investigation, and we are glad this contributed to the recovery of your belongings. Regarding the circumstances of the incident, our review confirmed that the suite door had been left fully open and held in place by the door closer mechanism when your family left th…
raphael holterbach★★★★☆août 2026
Passage par le rooftop, bar et restaurant (le Panorama) qui partagent le même espace. L'accueil et le service sont à la hauteur du lieu. En revanche, un bémol pour la musique beaucoup trop forte côté restaurant qui gâche un peu le moment. Du côté du bar, cela peut se comprendre, l'ambiance s'y prête mais côté restaurant les décibels empêchent même de tenir une conversation...
Réponse de l'établissement
Dear Guest, Thank you for taking the time to share your experience following your visit to JW Marriott Cannes. We are delighted to see that you enjoyed your stay and hope to have the pleasure of welcoming you back soon for another memorable experience. Kind regards, Nesrine Djouahra Assistant Guest Relation Manager JW Marriott Cannes
clara undreiner★★★★★août 2026
Merci beaucoup à Simon pour son accueil et sa gentille sur le rooftop. Nous avons été servi comme des reines, nous reviendrons avec plaisir
Réponse de l'établissement
Cher Client, Nous vous remercions d'avoir pris le temps de partager votre expérience à la suite de votre visite au JW Marriott Cannes. Nous sommes ravis que vous ayez passé un agréable moment sur notre rooftop et que l'accueil de nos équipes ait contribué à rendre votre expérience si mémorable. Nous serons enchantés de vous accueillir à nouveau très prochainement. Bien cordialement, Nesrine Djouahra Assistant Guest Relation Manager JW Marriott Cannes
Maarten van den Reek★☆☆☆☆août 2026
If I could give a 0 I would, absolute disgrace to the Marriott group. I booked a table via call for the restaurant scalani. When I came the woman at the desk asked me for the confirmation via booking. I didn’t receive one because I booked via call. I told my name via phone and my phone-number. I didn’t enter the restaurant because they didn’t let me because I didn’t had a confirmation. I told them numerous times that I told my phone number and my name via call they ignored me they even called the manager and he told me that I had to wait and maybe in an hour there was space. That’s ridiculous it’s a Marriott not a four seasons. Please don’t book via call because they hired people that can’t take reservations.
Réponse de l'établissement
Dear Guest, Thank you for taking the time to share your experience with us. We are sorry to learn that your visit did not reflect the level of service we strive to provide. Your feedback has been carefully noted and shared with the relevant team, as we continuously seek to enhance the experience we offer our guests. We hope you will consider giving us another opportunity in the future to provide you with the warm hospitality and high standards for which JW Marriott Cannes is known. Kind regards, Nesrine Djouahra Assistant Guest Relation Manager JW Marriott Cannes
Cécile Merle★★★★★août 2026
Une soirée sur le rooftop pour admirer le feu d'artifices tout en dégustant un très bon repas. C'était un moment magique.
Réponse de l'établissement
Chère Cliente, Nous vous remercions d'avoir pris le temps de partager votre expérience à la suite de votre visite au JW Marriott Cannes. Nous sommes ravis que votre soirée sur notre rooftop, accompagnée d'un agréable moment gastronomique, ait contribué à créer une expérience mémorable. Nous serons enchantés de vous accueillir à nouveau prochainement pour de nouveaux instants d'exception. Bien cordialement, Nesrine Djouahra Assistant Guest Relation Manager JW Marriott Cannes
Juan Carlos Peña★★☆☆☆août 2026
Noisy, undistinguished rooms. Good Service is mostly non-existent and most staff is inexperienced. As an example, one employee wore Meta glasses while eating the fruit he carved with bare hands. Managers walk by you without saying hello, or smiling. That said, a few people were great: Zahra, Mustapha, and Celine were very friendly and helpful. The hotel does not have a spa, therefore no way it can be five stars. Recommend that you stay somewhere else.
Réponse de l'établissement
Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations. The level of service you describe is not representative of the standards we strive to deliver, and we regret that several aspects of your experience left you disappointed. At the same time, we truly appreciate your kind recognition of Zahra, Mustapha, and Celine. We will be delighted to share your compliments with them, as they will certainly value your acknowledgment. Your comments have been shared with our management team, as they are essential in helping us improve the guest experience. We regret that we did not leave you with a more positive impression and hope you may consider giving us another opportunity in the future. Kind regards, Anaïs…
Ryan Parker★★★☆☆juillet 2026
Location of this hotel is incredible. Can easily walk to everything and is right on the ocean. Staff at the hotel was also great. The drawbacks are the pool is fairly small for how big the hotel is and could have better views while in the pool. The overall views from the rooftop and amazing and would highly recommend at sunset. Also the AC is not that great. We had it all the way turned down and was still quite hot in in room. Woke up sweating both nights. Rooms are spacious and overall good not great. Bathroom design leads to flooding when showering. Bed was solid
Réponse de l'établissement
Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at the JW Marriott Cannes. We are delighted to read that you enjoyed our exceptional location, the friendliness of our team, and the beautiful views from our rooftop at sunset. At the same time, we are sorry to learn that certain aspects of your stay, particularly the air conditioning, the pool facilities, and the bathroom design, did not fully meet your expectations. Please accept our sincere apologies for the discomfort you experienced. Your comments have been shared with the relevant teams, as they are invaluable in helping us improve. We appreciate your balanced feedback and hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Anaïs Guest…
BALHAN Inès★★★★★juillet 2026
Good food. Caring.team. Nice pianist with good play list. Fair price. Try it. Olivier and his daughter Ines from Belgium
Réponse de l'établissement
Dear Guest, Thank you so much for your lovely review! We're delighted the food, our caring team, and our pianist's playlist all made for such an enjoyable evening. We hope to welcome you both back to JW Marriott Cannes soon! Warm regards, Guest Relation Team JW Marriott Cannes
ali alm★☆☆☆☆juillet 2026
As a Marriott Ambassador Elite member who spends over 100 nights a year at Marriott hotels around the world, I can confidently say this has been the worst Marriott experience I have ever had. The main issues: * I was given a room that was already occupied by another guest. This is a serious security and privacy failure that should never happen at any hotel, especially a JW Marriott. * After being reassigned to another room, I waited over 20 minutes for my luggage with no communication or follow-up from the staff. * The arrival experience was extremely disappointing: no warm welcome, no genuine apology, and no meaningful effort to recover from these serious mistakes. As one of Marriott’s most loyal guests, I expect professionalism, attention to detail, and genuine hospitality. Unfortunatel…
Roz M★★☆☆☆juillet 2026
The location is nice, the room is nice but the service is verrryyy slowwww and horrible they forget to do stuff they are late, ac very hot , ac leaking, misinformation given! House keeping forgets water towels not changed very bad, The check in process took forever! I came back at 6 pm the room is still not cleaned
Réponse de l'établissement
Dear Guest, Thank you for taking the time to share your feedback. While we are pleased to know that you enjoyed our location and your room, we are sincerely sorry to learn that the service you experienced fell well below your expectations. We regret the delays during check-in, the housekeeping oversights, the issues with the air conditioning, and the inconsistent information you received. Please accept our sincere apologies, as this is not the level of service we strive to provide. Your comments have been shared with the relevant departments to ensure these matters are thoroughly reviewed and addressed. Should you wish to discuss your experience further, we would be pleased to hear from you directly. Kind regards, Anaïs Guest Relations - JW Marriott Cannes
Abdul Uddin★★★★★juillet 2026
Fabulous location - especially for the Cannes firework display. Great suite overlooking the strip and sea and to watch time and people go by. Plenty of helpful, friendly, professional staff. Note that roof top pool is small but you have great views and a pool! No beach front but have access to the beach through endless restaurants/ bars on the strip. Breakfast very good - good selection of food - plus freshly cooked options available.
David Fivoaranti★★★★★juillet 2026
My wife and I Cheryl had the best experience. We were in the property for 2 weeks during High season. I would like to mention that we had an exceptional time. The hotel was fabulous. I would like to make mention by name that Melissa at the front desk and Nina at the front desk were absolutely outstanding and making our stay more memorable and very convenient
Réponse de l'établissement
Dear David, Thank you for sharing your wonderful feedback following your recent stay at JW Marriott Cannes. We are truly delighted to know that you and Cheryl had such an exceptional two-week stay with us during the busy summer season. Your kind words mean a great deal to our entire team. A special thank you for recognizing Melissa and Nina at the Front Desk. We will be delighted to share your compliments with them, as they will be thrilled to know they helped make your stay so memorable and convenient. We look forward to welcoming you both back to JW Marriott Cannes for another unforgettable stay. Kind regards, Guest Relations Team JW Marriott Cannes
Gérard J. Peters★★★★★juillet 2026
We would like to give Mustapha, the incredible Manager of the JW Marriott rooftop, and his team of the amazing rooftop a big compliment for guiding us through the evening on Juli 21, 2026. He added so much value to our stay with his highly polite, social, caretaking and genuine human way, something that gets lost in our current society. Thank you dearest Mustapha and team. You are all incredible.
JW Marriott Cannes se trouve 50 Bd de la Croisette, 06400 Cannes à Le tourisme sur la Côte d'Azur.
Comment contacter JW Marriott Cannes ?
Par téléphone au 04 92 99 •• ••, ou via son site web officiel.
Quelle note les clients donnent-ils à JW Marriott Cannes ?
JW Marriott Cannes obtient 4,4 sur 5, calculé sur 2 202 avis clients.
Que faire si une information sur JW Marriott Cannes est fausse ?
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